terms and conditions

Technology Centre Terms and Conditions of Service

General Service Terms:
These Terms and Conditions (“Agreement”) apply to all service work undertaken by Technology Centre or its employees, contractors, or related companies on behalf of the undersigned (“Client”).

  1. Diagnostics Fee: A minimum fee of one-half hour applies to all diagnostic requests, except those covered by Apple’s manufacturer warranty or variable warranty. Technology Centre will provide an estimate for resolving the problem. To avoid unnecessary replacement parts and charges, if a problem could stem from multiple faulty components, we will first order and replace the part most likely causing the issue, as specified in Apple’s Service Procedures. If this does not resolve the issue, additional parts may be required. The Client will be notified before any further parts are ordered or additional work is performed. Service parts or products used are new or equivalent to new in performance and reliability.
  1. Software Issues: Software-related issues are not covered under Apple Warranty and service charges will apply. Technology Centre will contact the Client in the event of software issues and provide a cost estimate for repairs.
  1. Unrelated Part Failures: If, during the repair, an unrelated part fails due to normal wear and tear, pre-existing conditions (e.g., dry solder), or damage, the Technology Centre is not liable. A new estimate for the replacement of the additional parts, including parts and labour costs, will be provided.
  1. Warranty: The replacement product or part(s) fitted during service is warranted to be free from defects for 90 days from the date of service or for the remaining period of the original product coverage, whichever is longer.
  1. Turnaround Times: All quoted turnaround times are estimations and are subject to change without notice.
  1. Service Confirmation: Technology Centre reserves the right to delay work until written confirmation from the Client is obtained, either via a signed quote in-store or written acceptance by email.
  1. Refusal of Service: The Technology Centre reserves the right to refuse service for devices showing signs of unauthorized modification or tampering. All devices must contain original OEM parts. If unauthorized modification or tampering is detected, the Client accepts that an inspection fee may be charged.
  1. Data Backup: All service work is conducted with the assumption that appropriate backups have been made. Technology Centre is not responsible for data loss. If data recovery is requested, service fees will apply regardless of the warranty status.
  1. Diagnostics Authorization: The Client authorizes the Technology Centre to run diagnostics, including Apple diagnostics, and acknowledges that anonymous system information may be sent to Apple. Apple service work may also be subject to Apple’s terms and conditions.
  1. Outstanding Charges: Technology Centre may retain the Client’s item until all service charges and outstanding invoices are paid in full. If the item is not collected after notification (via phone, email, or SMS) within 14 days, the Technology Centre reserves the right to dispose of the item.
  1. Personal Information: The requested personal information (name, address, telephone number, email address) is necessary for the service request. The Client’s email address will be transferred to Apple solely for a satisfaction survey and treated in accordance with Apple’s Privacy Policy.
  1. Terms of Trade: All services are also subject to the Technology Centre’s terms of trade, accessible at www.Technologycentre.co.nz.

Out of Warranty Service Terms:
The undersigned (“Client”) has requested the Technology Centre to perform out-of-warranty labour on the Client’s hardware. The Client acknowledges the following:

  1. No Guarantee: There is no guarantee that the repair will result in the machine being fully repaired.
  1. Fault Diagnosis: Technology Centre will follow Apple Service guidelines and attempt to repair the machine by replacing the part most likely to have failed, based on the technician’s discretion.
  1. Payment for Parts and Labour: If replacing a part does not repair the machine, the Client is still responsible for paying for the part and associated labour.
  1. Additional Parts: The Technology Centre will seek the Client’s permission before replacing any additional parts if the initial repair does not resolve the issue.
  1. Limitation of Liability: The Technology Centre shall not be held liable, and the Client releases the Technology Centre from any liability for hardware or parts failure or damage resulting from performing the requested labour.
  1. No Warranty: Technology Centre provides no express or implied warranty for the labour performed.
  1. No Right of Redress: The Client shall have no right of redress against the Technology Centre resulting from the labour performed.
  1. Assessment Fee: The Client agrees to pay a non-refundable assessment fee upon service request. This diagnostic fee must be paid upfront as a bond for repair:
  • iOS (Mobile Devices): $99.00
  • Mac (All Computers): $129.00
  • Insurance Assessment: $179.00

Migration Terms:
While most data migrations are successful, complications may arise. Complete data migration, including emails and contacts, is not guaranteed. Applications or software cannot be migrated from a PC and may need reactivation or reinstallation on a Mac. Clients are advised to ensure that all applications on older Macs are up-to-date and at least Universal, as PPC-only applications will not run on new Macs. PCs should be running Windows 7 or later and fully updated prior to migration. Migrations must be completed in-store at the Technology Centre. The estimated turnaround for migrations is 1-3 working days, subject to change.

By proceeding with the service, the Client acknowledges and agrees to the above terms and conditions.

Terms of Service version 07-24